Terms of stay

1. Operator

ROSIMI Glamping accommodation (Domeček and Malý Elegán, Valtrovice near Znojmo) is operated by Moderní dřevěné domy, s.r.o., Vrbovec 324, 671 24 Vrbovec, Czech Republic, Company ID 10783407, VAT ID CZ10783407, registered in the Commercial Register kept by the Regional Court in Brno, section C, entry 122830.

Booking contact: glamping@rosimi.cz, +420 602 304 777.

2. Booking and conclusion of the contract

You book your stay through the calendar on our website and pay by card, or by email or phone. The accommodation contract is concluded when the price of the stay is paid, or covered by a gift voucher, with any additional nights paid on top. We will send you the booking confirmation by email.

Bookings via Booking.com and Airbnb are governed by the terms of those platforms.

3. Price and payment

The price is per house and night, including 12% VAT. When booking on our website, you pay the full price of the stay by card straight away; the payment is processed by Stripe. For bookings by email or phone we will send you payment instructions. The booking is binding once we receive the payment.

4. Gift vouchers

• A voucher is valid for 12 months from purchase for the house and number of nights stated on it.
• You redeem the voucher by entering its code when booking. The voucher covers the number of nights stated on it, even if the price of accommodation has increased in the meantime. For a longer stay you only pay for the extra nights at the current rates.
• You can also use the voucher for a longer stay. Using the voucher for a house other than the one stated on it is possible by prior arrangement with the operator and subject to availability. If the voucher has expired, contact us and we will consider the options individually.
• The voucher cannot be used for a shorter stay than stated on it, and the voucher nights cannot be split across several stays.
• The voucher cannot be exchanged for cash.

5. Cancellation (cancellation terms)

You can cancel your stay by email to glamping@rosimi.cz. The date the email is received is decisive. We refund money to the card you paid with.

Instead of cancelling, we're happy to offer you a change of dates, up to 14 days before arrival and subject to availability. If we cancel your stay, we will refund the full amount.

6. Arrival and departure

Check-in is from 3 pm, and the house must be vacated by 11 am. You'll find the key in a box by the door; we will send you the code before you arrive.

On arrival, you will provide the details required by law for the guest register.

7. House rules

• The houses are intended for a maximum of 2 people. No other persons may stay overnight without the operator's consent.
• Please be considerate of the surrounding nature and animals, especially in the evening and at night.
• No smoking inside the houses.
• Only light fires in the fire pit or the stove, and observe any ban when there is an official fire risk.
• Dogs are welcome in both houses at no extra charge. The owner is responsible for their dog. Please leave the bed and sofa to the humans.
• Use the hot tub and stove carefully and sensibly.

8. Liability and damage

You are liable for damage to the house and its contents caused during your stay under the Czech Civil Code. Please report any damage straight away; most things can be sorted out on the spot. We do not take a refundable deposit.

We are not responsible for valuables left in the house.

9. Complaints

If something isn't right, let us know during your stay so we can fix it. You can also make a complaint by email after your stay, no later than 7 days after departure. We will deal with it within 30 days.

10. Out-of-court dispute resolution

Consumers have the right to out-of-court dispute resolution. The competent body is the Czech Trade Inspection Authority, adr.coi.cz.

11. Final provisions

These terms apply from 1 November 2026 and are governed by Czech law; in case of doubt, the Czech version prevails. We describe the processing of personal data in the document Privacy policy.